Know who to call. Know why you’re calling.
Calls records what happened. Smart Call turns it into what to do next — one screen to call, wrap up and book the next follow-up.
Every name comes with a reason.
A telecaller opens Smart Call and the day is already sorted. Each name says why it’s there, so the first sentence of the call is the right one.
One call, and the next one is already booked.
Call
Straight from the list — one tap on the Android app.Recorded
The phone’s recorder saves it; the app uploads it to the lead.Summarised
Transcript, summary, buyer mood and next steps appear on the lead.Next task
The wrap-up books the next follow-up, so the lead never goes quiet.The lead, the flats, the next step.
Everything a caller needs is on the screen they’re already looking at — nothing to hunt for while the buyer waits.
Lead details
Name, project, campaign, stage, heat and the full activity timeline.
Requirement
Type, budget and project the buyer asked for, as recorded on the lead.
Shortlist
The units already put in front of this buyer, with their current status.
Inventory matches
Available units that fit the requirement, from live inventory — not last month’s sheet.
One-tap wrap-up
Pick how the call went and the next follow-up is booked in the same step.
Before you call
On a follow-up call: what was said last time and what to do on this one.
Call through a list without losing the thread.
The smart queue takes a telecaller through their list one lead at a time. Each call is wrapped up and its next follow-up booked before the next number comes up.
Good for a fresh batch of campaign leads in the morning, or clearing yesterday’s missed follow-ups before lunch.
How follow-ups are tracked- ✓Bikash SarmaConnected · follow-up booked for Mon
- ✓Deepshikha BaruahNot reachable
- ●Nasrin AhmedCalling now · due todayLIVE
- Ankur GogoiDue today
- Priyanka BoraPayment discussion
What is Smart Call in Realty Desk?
Smart Call is the calling workspace for telecallers. It lists who to call next and why — overdue follow-ups, calls due today, site visits to confirm — and shows the lead’s details, requirement, shortlist and live inventory matches while the caller is on the phone.
How is Smart Call different from Calls?
Calls is the record of what happened: recordings, transcripts, summaries and buyer mood. Smart Call is the action layer on top: it uses that record to decide who to call next and gives the caller one screen to call, wrap up and book the next follow-up.
Does Realty Desk have a power dialer?
Yes. The smart queue lets a telecaller work through a list one lead after another, wrapping up each call and booking its next follow-up before moving on.